Please note: Tango is currently unavailable on the Apple App Store.
iPhone users in the EU can install Tango via the official Onside Store.
iPhone users outside the EU can access Tango through the browser-based experience.
The troubleshooting steps below apply to Android users and users accessing Tango via the web.
Common Reasons You May Not Receive Calls or Texts
Network Connection Issues
Your device may be connected to a weak or unstable network.
Try switching to a different Wi-Fi network
If you’re using mobile data, try connecting to Wi-Fi instead
Make sure your internet connection is stable
Background App Settings
Other apps running in the background can sometimes interfere with calls or messages.
Force close any apps you’re not using
Make sure Tango is allowed to run in the background
Ensure Tango has not been force closed
Blocked Contacts
Check that the person you’re trying to communicate with has not been accidentally added to your Blocked list.
Device Notification and Call Settings
Your device settings may prevent calls or messages from coming through.
Make sure notifications and call permissions are enabled for Tango
Review your device’s sound, notification, and background activity settings
For detailed instructions, see the relevant guides below:
For Android devices
For web users
Using Tango on the Web
If you’re accessing Tango through your browser, make sure you’re using a supported browser and that notifications are enabled at the browser level.
You can access Tango via:
iPhone Users and Tango Availability
EU iPhone users can install the Tango iOS app via the official Onside Store.
iPhone users outside the EU cannot install the iOS app and should use Tango through the browser-based experience.
For full installation instructions for iPhone users in the EU, see the official Onside installation guide.