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How to Secure Your Tango Account

Avoid Falling Victim to Fraud or Scams

Tango avatar
Written by Tango
Updated yesterday

“I received a message from Tango. Is it spam?”

Scammers may send messages that seem friendly or official, but are actually attempts to steal your personal information. This guide will help you recognize suspicious activity, protect your Tango account, and respond effectively if it’s compromised.

Tango keeps your account secure with two-way authentication - no password needed.

If you log in with your phone number, you’ll receive a verification code via SMS or Messenger each time you sign in from a new device.

🚩 Spotting Scam vs. Real Messages

Scammers often pretend to be Tango staff to steal your login info.

Here’s how to tell them apart:

✅ Real Tango Communication:

  • Comes ONLY from:

    • Support Chat (inside the app)

    • VIP Manager Chat

    • Email ending in @tango.me

  • Professional tone, never ask for passwords, activation codes, payment info, or documents

  • Verified Tango employee accounts always have a badge - a ribbon with the Tango logo under their username:

Tango Badge Examples:

❌ Scam Message Red Flags:

  • Sent from normal user accounts - even if the name says “Tango,” “Support,” or uses the logo as an avatar

  • Email not ending in @tango.me

  • Use urgent tone or threats regarding "bonuses", "restrictions", or "giveaways"

  • Ask you to share verification codes, passwords, or personal information

  • Includes links to unknown or external sites
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🆚Real vs. Fake Message Examples

❌ Scam Message Examples:

  • "Congratulations! You've won a prize from Tango! Please send us your 4-digit code to claim."

  • "Hello! Your account is at risk. Please reply with your 4-digit code to avoid suspension."

🚩 Red Flags:

  • Sent from a non-verified user

  • Urgent, suspicious tone

  • Asks for a verification code

⚠️ Here is what scam messages might look like:

✅ Real Tango Message Example:

"Hi there! This is Tango Support. If you need help, reach out via Support Chat."

✔ Comes from a verified Support Chat or @tango.me email

✔ Calm and professional tone

✔ Never asks for private info

This is what a legitimate message or an email from Tango Support looks like:

🚨 If You Receive a Scam Message

Do not respond. Follow these steps immediately

  1. Open the sender’s profile page

  2. Tap the three-dot menu (top-right corner)

  3. Select Report this person – this will also block future messages from them

  4. Optionally, reach out to Tango Support for further help

🛡️ If a Scammer Gained Access to Your Account

  1. Go to Settings > Account

  2. Confirm your phone number, email, and other credentials are correct

  3. Select Disconnect Other Devices to cut off third-party access:
    ​

Check your Coin and Diamond balance:

  • ✅ If it’s unchanged, you're safe

  • ❌ If anything looks off, contact Tango Support immediately with all details

✅ Do not panic. If you’ve identified the scammer and followed these steps, you’re on the safe side.

☑️ How Login Works on Tango

Tango uses verification codes sent to your phone to help secure your account - no password needed. This step is required whenever you log in from a new device - ensuring no one can access your account without your phone.

  • If you log in with your phone number, you’ll receive a login code via SMS or Tango Messenger each time you sign in from a new device.

  • Tango will never ask for this code. If anyone asks for it - it's a scam!
    Never share your code with anyone, under any circumstances.

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