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My Account Has Been Suspended
My Account Has Been Suspended

Why a Tango account may be blocked and how to restore it

Alexander Yushkov avatar
Written by Alexander Yushkov
Updated over a week ago

Why an account may be suspended?

If you have violated our Privacy Policy or Terms of Use for any activity deemed inappropriate on any account that you own, your account is subject to suspension and access to Tango may be revoked without warning.

Reasons for account suspension can include but not limited to:

  • hateful, threatening, pornographic, obscene, abusive, racially or ethnically offensive, libelous or defamatory content

  • content encouraging conduct that would be considered a criminal offense or bring forth civil liability

  • harassment to other users including continued unwanted contact, offensive use of language (public or private), displays of nudity

  • spamming channel posts (constant begging for people to add you, copy and pasting large comments, illegible writing, and etc.)

Please, follow our Guidelines.

You can review Tango's Terms of Use which outlines the restrictions (#5 Additional Restrictions) in detail.

How to unblock suspended account

If your account is suspended by Tango team, you have 3 options:

  1. If the account is suspended temporarily, Tango team will send you a message with instructions on how to get your account restored.

  2. If you don't get a message, you may contact support for assistance in order to find out the reason, and guidelines on how to restore the account

  3. If customer support is unavailable, then your account is likely permanently blocked. In this case, you may usually create a new account by uninstalling the app. If you do, please follow our guidelines to prevent further suspensions.

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