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Secure the account from scammers
Secure the account from scammers

How to prevent third party access to the account and not to become scammers' victim

Tango avatar
Written by Tango
Updated over a week ago

Tango prevents a user's account from third-party hacks - you do not need to create a password that can be compromised, authorization requires 2-way authentication.

You should get a code either via SMS or Tango app (in case you are logging in from additional devices) upon each new entrance to the account.

Beware of scammers

Kind reminder: Tango employees NEVER request user’s personal activation codes (NEVER EVER EVER) and under no circumstances.

If any Tango user asks you to send 4 digits code - be aware that it is a SCAMMER. Immediately report and block such users.

If a scammer managed to log in to your account:

  • Open Tango Settings > Account > make sure you are the owner of the phone number, email and other credentials associated with the profile.

  • Choose Disconnect other Devices so that to prevent access from other third-party devices.

  • Check your coins and diamonds balance. If it hasn’t changed - then everything is ok.

  • If you noticed your balance changed - immediately contact support and provide all the details of the hacking scenario.

  • Do not panic! If you have already identified the scammer and undertaken steps above - you are definitely on the safe side.

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