“I received a message from Tango. Is it spam?”
Scammers may send messages that seem friendly or official, but are actually attempts to steal your personal information. This guide will help you recognize suspicious activity, protect your Tango account, and respond effectively if it’s compromised.
☑️ How Login Works on Tango
When logging in with your phone number on a new device, you'll receive a verification code via SMS or a third-party messenger like WhatsApp or Telegram.
🚫 Tango will NEVER ask for this code. If anyone asks for it - it's a scam!
🚫 NEVER share your code with anyone, under any circumstances.
Scammers often pretend to be Tango employees or official staff to steal your login info.
Here’s how to tell them apart:
📣 Verified Tango Staff Communication:
Comes ONLY from:
Authorized, professional members of Tango's team will never ask for passwords, activation codes, payment info, or documents!
Verified Tango employee accounts always have a badge with the Tango logo under their username in their profile:
✅ Verified Tango Badge Examples:
🚩 Unverified Scam Messages – Red Flags:
Sent from normal non-verified user accounts - even if the name says “Tango,” “Support,” or uses the logo as an avatar
Email not ending in @tango.me
Use urgent tone or suspicious threats regarding "bonuses", "restrictions", or "giveaways"
Ask you to share verification codes, passwords, or personal information
Include links to unknown or external sites
🆚 Spotting Real vs. Scam Messages – Examples
⛔ Scam Message Examples:
"Congratulations! You've won a prize from Tango! Please send us your 4-digit code to claim."
"Hello! Your account is at risk. Please reply with your 4-digit code to avoid suspension.
⚠️ Here is what scam messages might look like:
✅ Real Tango Message Example:
"Hi there! This is Tango Support. If you need help, reach out via Support Chat."
✔ Comes from a verified Support Chat or @tango.me email
✔ Calm and professional tone
✔ Never asks for private info
💬 This is what a verified Tango Support message or email looks like:
🚨 If You Receive a Scam Message
Do NOT respond. Follow these steps immediately:
Open the sender’s profile page
Tap the three-dot menu (top-right corner)
Select Report this person – this will also block future messages from them
Optionally, reach out to Tango Support for further help
🛡️ If a Scammer Gained Access to Your Account
Go to Settings > Account
Confirm your phone number, email, and other credentials are correct
Select Disconnect Other Devices to cut off third-party access
Check your Coin and Diamond balance:
✅ If it’s unchanged, your account balance is safe
❌ If anything looks off, contact Tango Support immediately with all details
👍 If you’ve identified the scammer and followed these steps, you’re safe & there's no need to worry!